Cookie policy
We take data privacy very seriously and recognise the importance of protecting and respecting your personal data. This Privacy Policy describes the information we collect, how we use that information, to whom we pass the information, your rights and key contact information.
- Overview
To provide you employment as a sub-contractor we need to collect information about you. Our aim is not to be intrusive, and we won’t ask you unnecessary questions. Any information we receive about you will be subject to strict controls to minimise the risk of misuse – including unauthorised access to, or disclosure of, your personal data.
Please read this notice carefully, together with our Terms and Conditions and any other documents referred to in it. Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone (“R&R UK Group Ltd”). RR Group (“our”, “us” and “we”) commits to using your information only in accordance with the terms of this Privacy Policy.
For the purposes of this Privacy Policy, the term “information” means any confidential and/or personal data or other information related to users of R&R UK Group Ltd – including, but not limited to, corporate and individual customers and their connected parties.
By visiting this website, our partners’ websites, or providing your personal information to one of our employees, for example by telephone or email, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.
This includes consenting to the processing of any sensitive personal information you provide, as described below in section 2. It also includes information you provide when you browse our website, request a quote, register as a Sub-Contractor, enter a competition, promotion or survey and when you contact us for other reasons.
If you have concerns about any of the terms of this Privacy Policy, please call us so that we can provide further information.
- What information we collect
Information we may collect from you
We may collect and process the following information about you:
Information you provide to us
You may provide us with information by filling in forms on our website, our partners’ websites or by talking with us by over the phone or corresponding with us via email or otherwise.
This includes information you provide when you browse our website, request a quote, register as a Sub-Contractor, enter a competition, promotion or survey and when you contact us for other reasons.
Initial information
To register as Sub-Contractor, you must provide your name, address, phone number and email address. National Insurance Number– In date an CSCS Health & Safety Card as well as confirmation of valid Tradesman Liability Construction Insurance we may ask you to provide identity document number(s) and copies of identification documents, for example your driving license or passport.
In order to make payments to you will be asked to provide bank details (account number, sort code).
Additional verification information:
We may ask you to send us additional information if:
- we cannot verify your right to work in the UK; or
- a query is raised by HMRC checks; or
- you fail to produce a current CSCS Health & Safety Card or
- a copy of the Tradesman Liability Construction Insurance Certificate with expiry date .
The additional information may include a copy of your driving licence, passport, and/or a recent utility bill, or other information verifying your identity and address, or to answer additional questions to help verify your information.
When we communicate
When you communicate with us for customer service or other purposes, including by phone, email or using other methods, we retain that information and our responses to you.
We ask that you do not disclose sensitive personal information, including the state of your health, in any communication, however if you should do so voluntarily, you consent for us to hold that information in our communication records and phone recordings (see further details below).
Photographs and facial imaging
If you use certain functionalities provided by us (including our mobile website or app) we may ask you to upload a photograph of your identity document and/or use the Device’s camera to verify your identity using facial recognition in order to provide these specific services. Your face must be recognisable.
Connected Parties
If it is necessary for you to provide personal information about other individuals in the course of dealing with us, for example regarding directors and shareholders of a company, or the other party to a joint account, you should do so only where you are authorised by those individuals.
Privacy policy notification to 3rd parties
Although the information on Connected Parties and/or Recipients is stored for a certain period of time in compliance with applicable law, we will not use it to market to the non-registered person.
Additionally, these persons have the same rights to access and correct information about themselves as registered Sub-Contractors. You should bring this Privacy Policy to their attention at the earliest opportunity so they aware of how their information will be processed by us and aware of their rights in relation to that information.
Information about you that we receive from third parties
Social media
If you allow us to, we will collect friend lists from Facebook and similar information from other third parties such as Twitter and Google – the app will periodically re-collect this information in order to stay up-to-date – and we may collect other information you have chosen to make publicly available on social media sites. Where we are one of your connections on a social media site, we may also connect information you have chosen to share with your connections on that site.
Information about you from other sources
We may also collect information about you from other sources, including other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control.
We may receive information about you if you use any of the other websites, we, or our group companies, operate or the other services we provide. We are also working closely with third parties (including, for example, business partners and affiliates, customers who participate in our refer-a-friend programme, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with the information you provide to us.
We will use information we receive from business partners for marketing purposes only if you have provided your consent to do so, either to the third party which collected the information, or to us.
Sensitive data
Data privacy regulations prohibit the processing of ‘special categories of personal data’, also called ‘sensitive data’ unless you have given your consent.
Sensitive data includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life or sexual orientation. There are also restrictions on processing of criminal convictions and offences.
To avoid infringing these restrictions, it is R&R UK Group Ltd policy that we do not ask for or collect any of the above data from you or any other party, so we therefore ask that you please do not reveal any sensitive data about yourself or others in any communication with us.
If you do reveal sensitive data, for example by phone or in an email, you will be giving express consent for us to process that information by storing the recording of the telephone call, or the email or other communication.
- 3 .How we use your information
Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient and customised experience. By submitting your information to R&R UK Group and using working on our behalf you agree that we may use your information for the following purposes:
Fulfilling your requests
We will use your information to:
- provide you with the information, confirmation of payments due or made to you;
- complete any transaction you are undertaking with us; and
- administer any promotion, survey or competition that you enter via our website(s).
Communication and customer service
We communicate with our Sub-Contractors on a regular basis via email, phone and SMS to provide requested services and help you manage your account. These activities include:
- responding to requests for customer service;
- confirming information concerning a user’s identity, business or account activity;
- resolving disputes about billing or transactions;
- conducting customer surveys; and
We use your email and physical address to:
- confirm your request to register as a sub-contractor;
- send you notice of payment sent;
- send you information about important changes to our products and services, including notice of any times that our services may not be available; and
- send notices and other disclosures required by law.
Users cannot opt out of these communications, but they will be primarily service-oriented rather than promotional.
If you do not wish to receive them in a particular way, please contact us to advise us of your preferred communication method.
Third party information
We will combine third party information with information you give to us and that we collect about you. We will use all of this information:
- To process applications for Sub-Contractor services available through us including making decisions about whether to agree to approve any applications;
- for the purposes set out in the sections above (depending on the types of information we receive).
Questionnaires, surveys, competitions and profile data
From time to time we may offer you optional questionnaires, surveys and competitions. If you choose to answer these questionnaires, surveys or competitions, we may use your information to improve R&R UK Group Ltd , send you marketing or advertising information, manage the competitions . You will be given notice of how the information will be used prior to your participation in the survey, questionnaire or competition.
Accessing and changing your information
You can review the information you have provided to us and make any desired changes to your information at any time by notifying us by telephone or email and asking us to update your information.
- 4 .Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising. You may adjust the settings on your browser to refuse cookies but some of the services on our website(s) may not work if you do so. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
- 5. Sharing information with third parties
To support our business and provide services to you
R&R UK Group Ltd works with third-party service providers (including Inland Revenue) who provide important functions that allow us to make our payments to Sub-Contractors
This includes business partners under contract with us who support our business operations, such as, payments, tax calculations, marketing, customer service, contract administration and technology services. We need to disclose user data to them from time to time so that the services can be performed. Our contracts dictate that these business partners only use your information in connection with the services they perform for us and not for their own benefit.
By accepting this Privacy Policy and maintaining to work as a Sub-Contractor, you expressly consent to the transfer of your data to those third parties for the purposes listed.
Reporting to regulators
In some cases we are obliged to report transactions to the relevant regulator. We will provide your information to the regulators to meet these legal obligations.
Where required by law
We may disclose necessary information to the police and other law enforcement agencies, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies, departments, regulatory authorities, self-regulatory authorities or organisations, and other third parties, where we are legally compelled and/or permitted to do so.
Mergers and acquisitions
As with any business, it is possible that in the future R&R UK Group Ltd could buy, merge with, or be acquired by, another company. We may disclose your information to the prospective seller or buyer of such business or assets, along with its professional advisers. If R&R UK Group Ltd or a substantial proportion of its assets are acquired by a third party, information held by us about our customers will be one of the transferred assets, and such successor company would continue to be bound by this Privacy Policy unless and until it is amended.
- 6. Data Retention Policy
We are obliged law to certain data for 5 years. In some circumstances, such as an enquiry from a law enforcement agency, we may have to hold it longer. We may also retain information if required to protect our interests, for example in case of litigation. When data falls outside those retention periods we will take steps to delete it from our system. Where you have asked us not to contact you, we will retain that information on a ‘do not contact’ list to reduce the risk of us contacting you in the future.
- 7. Sub-Contractor Rights
You have the following rights:
To ask us to correct any information we hold about you if it is incorrect.
Whilst we endeavour at all times to keep your information accurate, we welcome your corrections. You can correct your profile at any time by contacting us by email and asking us to make any changes. We may ask you for additional verification information if you are changing certain details such as tax reference numbers.
To ask us to erase your information if we no longer have any reason to hold it, also known as the ‘right to be forgotten’.
Our Data Retention Policy (see section 6) explains the circumstances when we can or are obliged to retain information, however outside of those periods we will delete your information in line with our data retention policy and on request. We will maintain a record that you made an erasure request to reduce the likelihood of us contacting you in the future, but we will use that information for no other purpose.
To ask us to return to you information you provided to us, also known as ‘data portability’.
You can ask us to send you in electronic format the information you provided to us under our Terms and Conditions or under consent.
To ask us not to process your information where you previously gave consent or where we are exercising our legitimate interest.
If you make a request for us to stop processing your information, we will investigate to see if there is a compelling reason for processing to continue and will discuss the conclusion of the investigation with you.
You cannot object to processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. If you previously gave consent and we processed your data on the basis of that consent, you cannot object to that past processing, however you can ask us to stop processing it in the future.
To ask for a copy of the information we hold about you.
We will endeavour to respond to your request within 30 days, however at time of high demand we may need 90 days to compile a full response.
To ask us not to process your information for marketing purposes.
You can do this by checking or unchecking certain boxes on the forms we use to collect your information.
You may exercise any of the above rights by contacting us at DW@RRUKGROUP.CO.UK or by calling your site contact for R&R Group.
- 8. Contacting Us
The Data Controller
The Data Controller is R&R UK Group Ltd, Registered office address,309 High Road, Benfleet, SS7 5HA Company number 090306719.
Contacting us with questions or requests
If you want to exercise your right to access your information or have any questions about this Privacy Policy, R&R Uk Groups’s information practices, or your dealings with us, you can contact us by using email, or by writing to us at is R&R UK Group Ltd, 309 High Road, Benfleet, SS7 5HA
Complaints to the Data Protection Officer
If you believe that we have breached a privacy law with which we should comply, please send an email to DW@RRUKGROUP.CO.UK. We aim to respond in a reasonable time, normally within 30 days. Our Data Protection Officer will look after your complaint and will give you additional information about how it will be managed.
Complaints to the UK Information Commissioner
You have the right to complain to the UK Information Commissioner’s Office if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website
- 9.Changes to this Privacy Policy
We may amend this Privacy Policy at any time, as new features are added t. Any changes we may make will be posted on R&R Group website here, so please check.
Your continued use of our website(s) after a posting of a new version of this Policy will constitute your acceptance of, and agreement to, any changes. If you disagree with the terms of this Privacy Policy, you may close your Sub-Contractor account at any time.
